Medical Truth And Dare

Medical Truth And Dare
by Gary M. Votour, MHCA

umpireIn his book Reality Isn’t What it Used to Be, Walter Truett Anderson relates a joke about truth. He writes “Three umpires were having a Coke after a baseball game. One says, “There’s balls and there’s strikes and I call ’em the way they are.” Another responds “There’s balls and there’s strikes and I call ’em the way I see ’em.” The third umpire says “There’s balls and there’s strikes and they ain’t nothin’ till I call ’em.” (Anderson, 2013). It is a funny joke, because it makes light of umpires and the power they have to control the outcome of a baseball game. Yet it also digs a little deeper at the something far more important… what happens when we let truth be decided for us by those we give our autonomy to.

To the doctors reading this blog…. What would you think if that joke was about doctors and how they disclose error to patients? I challenge you to change the context of the joke to your own profession, and play a little game with me called Truth And Dare. Let us start with a multiple choice question.

Which doctor are you?
A. The one who discloses all potentially harmful errors to patients (calls ’em the way they are)
B. The one who discloses errors he sees himself accountable for (calls ’em the way I see ’em)
C. The one who decides to disclose only errors he feels are actually errors (ain’t nothin’ till I call ’em)

More importantly, which doctor do you think your patients want you to be?
Before you answer consider these facts.

A 2010 New England Journal of Medicine study concluded that as many as 25 percent of all hospitalized patients will experience a preventable medical error of some kind, and 100,000 will die annually because of errors. If medical error were a disease, it would be the sixth-leading cause of death in the country. (Makary, 2012)

MedicalErrorIn the last 20 years, almost 10,000 malpractice payments were made due to Serious Reportable Errors (SREs). Half of these were because of medical instruments left in patients, and the other half were split evenly between wrong site and wrong patient surgeries. These payments alone paid $1.3 billion to those harmed by them, and surgeons make such mistakes more than 4,000 times. Almost all of these were preventable errors. (Ruch, 2013)

One-third doctors surveyed in 2009 by the journal Health Affairs did not “completely agree with disclosing serious medical errrors to patients”. More importantly, almost one-fifth of them felt it was “all right to mislead a patient regarding the truth”, and, amazingly, over one-tenth of them admitted to lying to a patient within the last year. (Lezzoni et al, 2012)

Now answer the question I asked, but change it slightly… Which of those three doctors would you give your autonomy to if you were sick? I would wager it would be the one who discloses all the errors they make, who apologizes when a mistake is made, and then promises to do everything possible to prevent that error in the future.

Is the doctor you would choose for yourself the doctor you are to your patients?

When people are ill, they give up their autonomy to doctors because we trust you to “do no harm”. Those three words are the basis for our faith that you will always have our best interests at heart. I believe that the vast majority of doctors act in light of that good faith, so why are there so many preventable errors that risk patient lives?

I think the answer is simple. A total lack of transparency in medicine has created a deficit of truth when it comes to errors. That is why we are witnessing a ever-increasing movement demanding accountability regarding medical errors. Dr. Sidney Dekker, the author of “Just Culture: Balancing Safety and Accountability” explains why patients need to feel our doctors hold themselves accountable to us.

“Calls for accountability themselves are, in essence, about trust. Accountability is fundamental to human relationships. If we cannot be asked to explain why we did what we did, then we somehow break the pact that all people are locked into. Being able to offer an account for our actions is the basis for a decent, open, functioning society.” (Dekker, 2007)

iStock_hands_raisedHarvard surgeon Dr. Lucian Leape has asked audiences of thousands of physicians to “raise your hand if you know of a physician you work with who should not be practicing because he or she is too dangerous.” Every hand goes up. (Makary, 2012). Would you raise your hand if asked that questions? Would any doctors who know you be thinking of you when they raise their hand? Are you certain of your answer?

So what is next? How can you become the doctor you would want to see if you were sick? How do you become the one who sets the standards that forces the change that restores the faith? It starts with truth, admitting to your patients every mistake you make that might threaten their health. Show them the extra measure of compassion that comes from your heart… go the extra mile for the ones who need you the most, the ones you have harmed by your errors.

Earn the trust that gives you their respect.

Studies of malpractise lawsuits have shown there is no typical plaintiff. People who sue doctors are not poor, not chronically ill, not single or married, not one race or another… those are stereotypes. Plaintiffs in malpractise lawsuits are usually angry because of an error, made by a doctor who likely tried to mislead them about the true cause of the error. Studies have also shown that telling the truth about errors reduces the chances of malpractise lawsuits, because most patients who sue are angry because they have been given the “deny and defend” response.

what-are-good-leadership-traits-integrity-2Be truthful, and show them how you will change whatever led to that error to prevent it from recurring. You will find that patients who are told the truth are far more likely to forgive you and your likelihood of being sued for malpractice will decrease.

So far I’ve talked to you about “truth”, but here is the “dare”: Commit to restoring patient faith in you. This starts by first learning to hold yourself accountable to the highest of standards, and then it extends to holding those you work with to your standards. The best part of being a truthful and caring physician is that you do not have to spend much on promoting yourself.

Your integrity, honesty and compassion will become your best advertisements.

References

Anderson, Walter Truett. 1992. Reality Isn’t What It Used to Be: Theatrical Politics, Ready-to-Wear Religion, Global Myths, Primitive Chic, and Other Wonders of the Postmodern World. 02/14/1992. Harper One.

Ruch, Rob, MHA, FACHE. 2013. “The epidemic of medical errors: Emerging expectations under health reform legislation.” 08/15/2013. http://www.protectconsumerjustice.org/the-epidemic-of-medical-errors.html

Lezzoni, L., Rao, S., DesRoches, C, Vogeli, C and Campbell, G. (2012). “Survey shows that at least some physicians are not always open or honest with patients.” Health Affairs. February 2012, vol. 31 no. 2 pp.383-391. http://content.healthaffairs.org/content/31/2/383.abstract

Dekker, Sidney. 2007. Just Culture: Balancing Safety and Accountability. 12/21/2007. Ashgate Publishing Company.

Makary, Marty. 2012. “Are Hospitals Less Safe Than We Think?” Newsweek Magazine. 09/27/2012. http://www.newsweek.com/are-hospitals-less-safe-we-think-64799

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